HALO ARTIST TRACKS
Buy online or Call
408-873-8606 9am-6pm PST weekdays
408-873-8606 9am-6pm PST weekdays
News
Wednesday, April 10, 2013
Check the Close-Out section for rock-bottom prices on select models: http://www.haloguitars.com/store/close-outs/
Previous news
Check the Close-Out section for rock-bottom prices on select models: http://www.haloguitars.com/store/close-outs/
Previous news
Halo Guitars
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Shipping, Return Policy & Procedures
SHIPPING & HANDLING
Continental US Customers
Shipping & handling via UPS Ground – tracking and insurance is included.
Shipping & handling via USPS Parcel Post - No Tracking, but Delivery Confirmation and insurance included.
Most orders ship within 10 business days; transit time is 1-5 business days.
Most orders ship within 10 business days; transit time is 1-5 business days.
Halo Custom Guitars does not charge sales tax for purchases made outside of California.
International, Alaska, Hawaii, and APO/FPO Customers
Please contact
sales@haloguitars.com
for special International Ordering Instructions.
Instruments are shipped via USPS – tracking and insurance is included.
Most orders ship within 10 business days; transit time is 6-10 business days.
Halo Custom Guitars does not charge sales tax for purchases made outside of California.
Halo Custom Guitars will not pay or reimburse any import taxes, duties, or other related fees.
Alternate International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
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Register with Bongo and receive a U.S. shipping address. |
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Enter the Bongo address as both your billing and shipping address. |
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Use the credit card that you have on file with Bongo as the payment method. |
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Once the order arrives at Bongo, log into your account to forward to your country. |
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
| Click Below to Get Started: International Customers Click Here
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All returns must be authorized with a RMA Number within seven business days of receiving product. Please call 408.873.8606 or email
support@haloguitars.com
for your RMA Number.
You are responsible for all shipping charges unless you received the wrong merchandise or if the merchandise arrived damaged due to shipping.
- Refund payment method is the same as your original payment method
- Items will not be replaced or refunded when misused or abused
- Modified orders and shipping costs are non-refundable
- A 15% restocking fee may apply if returned merchandise is not in like-new condition
Please use all original packing materials when returning product. Call or email us for step-by-step re-packaging instructions. If the returned instrument is damaged due to insufficient re-packaging, then your total refund amount will be adjusted downward, or the instrument may be sent back to you. If the returned instrument is damaged due to rough handling by the carrier, then your total refund amount will not be affected. Halo Custom Guitars is not responsible for lost or damaged merchandise during return shipping. We highly recommend return shipping with UPS, FedEX, or USPS and purchasing insurance for your package.
Please call 408.873.8606 or email
support@haloguitars.com
for any questions or concerns regarding returns.
