Shipping and handling

Continental US Customers

Shipping and handling via UPS Ground: Tracking and insurance is included.
Shipping and handling via USPS Standard Post: Tracking and insurance is included.
Most orders ship within 10 business days; transit time is an additional 1-5 business days.
Click here to learn more about why Halo Custom Guitars takes a bit longer to ship a guitar compared to other shops.
Halo Custom Guitars does not charge sales tax for purchases made outside of California.

International, Alaska, Hawaii, and APO/FPO Customers

Please contact sales@haloguitars.com for special International Ordering Instructions.
Instruments are shipped via USPS: Tracking and insurance is included.
Most orders ship within 10 business days; transit time is an additional 6-10 business days.
Halo Custom Guitars does not charge sales tax for purchases made outside of California.
Halo Custom Guitars will not pay or reimburse any import taxes, duties, or other related fees.

International Shipping Rate Chart

Click here for shipping rates to your country.

Return policy and procedures

Halo Custom Shop orders cannot be cancelled, returned or refunded.

For all non-custom orders (stock models, accessories, etc.), returns are accepted but must be authorized with a Return Merchandise Authorization (RMA) Number within seven business days of receiving product.

Please call 408-873-8606 or email support@haloguitars.com for your RMA Number.

You are responsible for all shipping charges unless you received the wrong merchandise or if the merchandise arrived damaged due to shipping.

  • Refund payment method is the same as your original payment method
  • If payment method was American Express, then your refund amount will be reduced by 3.5% because American Express does not refund that amount to us (this does not apply to Visa, MC, or Discover)
  • Items will not be replaced or refunded when misused or abused
  • Shipping costs are non-refundable
  • Modification and Labor Charges are non-refundable
    • For example, a payment you made to Halo to have your instrument set up differently than how it is normally offered is not refundable
  • A 15% restocking fee may apply if returned merchandise is not in like-new condition

Please use all original packing materials when returning product. Call or email us for step-by-step re-packaging instructions. If the returned instrument is damaged due to insufficient re-packaging, then your total refund amount will be adjusted downward, or the instrument may be sent back to you. If the returned instrument is damaged due to rough handling by the carrier, then your total refund amount will not be affected. Halo Custom Guitars is not responsible for lost or damaged merchandise during return shipping. We highly recommend return shipping with UPS, FedEX, or USPS with tracking number and purchasing insurance for your package.

Please call 408-873-8606 or email support@haloguitars.com for any questions or concerns regarding returns.